The Call Center Learning Center describes itself as "the most comprehensive index on the Web for call center managers."

This site provides complete listings of articles, books, benchmarking studies, vendors, software, training, call center solutions, technologies and best practices for call center managers and consultants.

The Center also offers seminars and Web-based courses known as "Webinars." Both are led by experienced industry executives who can provide insights and relate their personal experiences.

(Editor's note: Web sites posted on Omnia News & Views are for information purposes only and does not constitute endorsement.)