March/April 1999

Accidental mismanagement causes most turnover. Smart bosses, though, know that the Omnia Profile provides all the information they need to manage each employee for peak performance.

Different personalities are motivated by different things. While your hard-charging, competitive salespeople (tall col. 1) expect and NEED cold, hard cash or advancement as the reward for a job well done, your more cautious, security-oriented support employees (tall col.2) respond better to honest expressions of appreciation that make it clear they are valued members of “the team.” Offering them bonuses, incentives, or promotions can scare them instead of motivating them.

Your more verbal and social employees (tall col.3) who care greatly about being liked and impressing others, will work hard and long for public praise and expensive or impressive perks. However, your more analytical and reserved employees (tall col. 4) like CSR’s or Controllers are naturally skeptical and dislike flattery and praise, viewing both as insincere. They need to be told, specifically, in unemotional terms, what they’re doing well and what they need to do better.

Your faster paced (tall col. 5) employees will, indeed, be motivated by the chance for increased duties or new challenges, while your more moderately paced, routine-oriented (tall col. 6) associates may view being given additional unexpected duties as punishment. And the autonomy and chance to self-manage that your tall col. 7 employees (managers, AE’s) crave and work hard for will make your more accommodating employees (tall col. 8) feel like they’re “twisting in the wind.” They need to be told, up front and in as much detail as possible, exactly what you expect from them.